About Us

Our Commitment

To focus our efforts on the ongoing success of our customers providing a service second to none! We shall be competitive in our pricing, behave in such a manner that's beneficial to both our environment and customers alike.

Our Aim

To be the customers first choice for quality and service!
To honour our commitments and keep our promises!
To be respected by our peers and customers... past, present and future!

Stock availability

We do try to ensure that we have good stock availability of all products. However, some goods may sell faster than we predict.

If the item you have ordered is not in stock, we will do our best to get it for you as quickly as possible. If we cannot get the item, we will cancel your order immediately and let you know by email.

If we can get the item, but cannot deliver it to you within our delivery policy, we will email you with the option to cancel your order.

To buy from us could not be easier either telephone, fax or email us

Deliveries

For countries other than the UK mainland
currently we only supply product for delivery to UK addresses.

Delivery within the UK (including Northern Ireland and the Channel Islands)
All Products will be delivered subject to stock availability and credit card authorization, we aim to dispatch all stock items on the next working day, but for some goods please allow up to 7 working days for delivery for goods. If we are unable to deliver your order in time we will inform you.

Orders must be placed before 12 noon , Monday - Friday for goods to be delivered on the following working day (subject to stock availability)

Returns

Returns & Exchanges
we are happy to accept any stock items for exchange or refund within 14 days of receipt of goods, provided the item is returned unused, in it's original packaging and with the manufacturer's tags still attached. (This does not affect your statutory rights). Incorrectly ordered, or stock items returned will be subject to a 20% restocking charge. Non-stock/special ordered items may not be returned unless specifically agreed by ourselves beforehand and will be subject to a minimum 20% handling charge.

Damaged or Faulty Goods
Notification of all guarantee claims are to be made immediately by phone or email and to be confirmed in writing once a defect is discovered.

Damaged or faulty goods must be reported to AB Consumables within 24 hours to receive either a refund or a replacement.

ALL RETURN POSTAGE AND CARRIAGE WILL BE AT THE CUSTOMERS' OWN EXPENSE AND IS NOT REFUNDABLE BY THE COMPANY.

Guarantee
All goods supplied are guaranteed in accordance with manufacturers/re-manufacturers specification or warranty.

Complaints
In the event of you having a complaint or problem with any aspect of our service or the products we offer, please telephone us on +44 (0)1934 413799 or inform us by email. We take all complaints extremely seriously and we will try to rectify any problem quickly and effectively.

We always welcome feedback from our customers and are always looking at ways to improve our service.